1. Onsite Engineer Arrangement: An onsite engineer will be arranged after remote diagnostics/remote support is conducted.
2. Faulty Hardware: Faulty hardware is not covered under this agreement. New hardware must be purchased separately.
3. Hardware Replacement: In case of faulty hardware, it will be replaced free of cost and will carry a hardware warranty under this agreement, provided the hardware is purchased from InfoTroop.
4. External Hardware Purchases: If faulty hardware is purchased from outside agencies, the installation cost will be extra, and InfoTroop will not carry the warranty for such hardware.
5. Remote Support: Remote support for all types of software installation is free of cost.
6. No Claim Bonus: A 15% no claim bonus will be issued at the time of the next renewal.
7. Support Requests: To register a support request, write to us at support@infotroop.co.in
8. Service Area: This offer is valid only for customers located in Pune.
9. Response Time: Our standard response time for onsite visits is within 24-48 hours after remote diagnostics.
10. Service Hours: Onsite support is available during regular business hours, Monday to Saturday, from 9 AM to 6 PM.
11. Payment Terms: Full payment for the AMC must be made upfront to avail of the services.
12. Cancellation and Refunds: The AMC can be canceled within the first 3 days of purchase for a full refund, provided no services have been availed. After 3 days, no refunds will be issued.
13. Referral Program: The referral program refund will be processed within 30 days of the successful order completion of the referred customer.
14. Service Limitations: This AMC covers only laptop and desktop hardware repair. Peripheral devices like printers, scanners, and other accessories are not covered.
15. Software Issues: The AMC does not cover major software issues like OS corruption, data recovery, or virus removal, unless they are part of the remote support services.
16. Customer Responsibilities: Customers are responsible for providing accurate information and ensuring their availability for scheduled onsite visits.
17. Data Backup: Customers are advised to back up their data regularly. InfoTroop is not responsible for any data loss during the repair process.
18. Privacy Policy: Customer information will be handled in accordance with InfoTroop's privacy policy.

For any questions or further clarifications, feel free to contact us at support@infotroop.co.in